How can we help you?

Find guides, troubleshooting tips, and resources to help you buy and sell safely on Kedame Gebeya.

Help Topics

Email Support

Response within 24 hours

support@kedame.com

Live Chat

Mon-Fri, 9AM - 6PM EAT

Start a conversation

Documentation

In-depth guides & tutorials

Browse docs

Send us a message

Our team will get back to you within 24 hours.

By submitting, you agree to our Terms and Privacy Policy.

Frequently Asked Questions

Quick answers to common questions.

Is it free to list items?

Yes, listing items on Kedame Gebeya is completely free for individual sellers. Business accounts may have optional premium plans for extra visibility.

How do I become a verified seller?

Go to Settings > Verification and submit your ID or business license. Our team reviews submissions within 48 hours.

Is my payment information secure?

Absolutely. We use bank-level encryption and never store your full payment details. We recommend using our escrow service for high-value items.

How do I report a suspicious listing?

Click the 'Report' button on any listing page or contact our support team. We investigate all reports within 24 hours.

Can I sell nationwide?

Yes! Kedame Gebeya connects buyers and sellers across all regions of Ethiopia. You can set your delivery preferences in your account settings.

What happens if I have a dispute?

Contact our support team with your order details. We have a dedicated dispute resolution process to ensure fair outcomes for both parties.

Still have questions?